How do I transfer a prescription out to another pharmacy?
The receiving pharmacy requests the transfer from Blend directly — by email at support@byblend.com, by phone at (800) 292-0499, or by fax at (380) 215-3850. Blend handles the transfer and cancels the prescription once it’s complete.
Transfers out are initiated by the receiving pharmacy, not by you and not in the Blend Dashboard. The destination pharmacy contacts Blend directly and requests the transfer:
Blend handles the transfer digitally from there, and cancels the prescription in Blend once it has been transferred. That cancellation is the expected end state — the receiving pharmacy now holds the prescription, so it must not remain fillable at Blend.
Nothing, in most cases. If a patient tells you they want their prescription moved to another pharmacy, direct them — or the receiving pharmacy — to the contact details above.
Check for open orders before a transfer is requested. Transferring cancels the prescription, but an order already in the pharmacy is a separate object with its own lifecycle — cancel or pause it explicitly if it shouldn’t ship.
A transferred prescription reads as cancelled. Cancelled prescriptions are excluded from all matching, so a transferred prescription can’t be picked up by a future order.
A cancelled prescription cannot be un-cancelled through the API. There is no reversal endpoint. If a transfer was requested in error, contact Blend support — and expect the practical remedy to be a new prescription from the prescriber.
