exception status — “stuck” — when something blocks fulfillment. It steps out of the queue and returns to exactly where it was once the blocker clears. It is not cancelled, and its place in line is preserved.
Most stuck reasons resolve automatically. If the blocker is missing data, supplying that data is the entire fix; Blend re-evaluates and releases the order without anyone clicking anything.
Find your stuck orders
Reasons that clear themselves
You don’t need to ask for a re-check. Blend re-evaluates these conditions on its own and releases the order. Supplying the data is the action.
Reasons that need a decision
Some exceptions are clinical or commercial judgments rather than missing fields — a possible duplicate order, a refill arriving earlier than the patient’s supply should allow, a product that couldn’t be matched. These are worked by pharmacy staff in the Blend Dashboard, and often need a conversation with you.In the Blend Dashboard, stuck orders have their own queue with the reason and any staff commentary attached. For non-technical team members that’s the place to work from; comments on the order are the fastest route to a Blend pharmacist.
Get orders
status=exceptionGet an order's status history
When it stuck and when it cleared
Get prescriptions
Find unmatched prescriptions
Order statuses
What
exception means in context