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The Metrics report in the Blend Dashboard is the operational view of your account: how fast orders move, how many patients are new versus returning, what’s getting stuck, what you’re spending, how often replacements happen, and which products and prescribers drive volume. Choose a date range, scope it to a single business or roll it up across an entire brand, and each section compares against the prior period. Find it under Metrics in the Blend Dashboard.

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The six sections

Turnaround

Average time from order received to shipped, with time spent blocked in exception excluded — so a stuck order doesn’t distort your fulfillment speed.

Patients

New versus returning patients in the period. The clearest read on whether growth is acquisition or retention.

Stuck

Orders and prescriptions created in the period that hit an exception, broken out by reason — so you can see which blockers are systemic.

Invoicing

Product, fill, and shipping spend, windowed on ship date.

Replacements

Replacement order rate against orders created in the window — your quality signal.

Utilization

Product volume, optionally broken down by prescriber.

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Turnaround, measured two ways

Turnaround is reported both as wall-clock time and against pharmacy operating hours. The distinction matters more than it sounds. An order received at 9pm and shipped at noon the next day is fifteen hours on the clock, but only a few operating hours — and the second number is the one that reflects how the pharmacy actually performed. Judge fulfillment speed on business hours; set patient expectations on wall clock.
Time an order spends in exception is excluded from turnaround. A stuck order waiting on a missing prescription isn’t a fulfillment delay, and counting it as one would hide real performance changes.

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Scoping and comparison

  • One business, or a whole brand. Scope to a single customer, or roll up across every business under a brand. See multi-brand and multi-location support.
  • Filter to a location. Where a business operates several locations, narrow to one.
  • Compare against the prior period. Each section reports change against the preceding comparable window, so a number is always in context.
  • Deep-link a section. The active tab is reflected in the URL, so you can send a colleague straight to the view you’re looking at.
Sections export to CSV, so a monthly board pack or a finance reconciliation doesn’t mean retyping figures. The report is also laid out to print cleanly.

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Metrics versus the API reports

Use Metrics when a person needs to understand what happened. Use the API reports when a system needs the numbers.

API reports

Pull counts programmatically

Multi-brand support

How brand roll-ups work

Stuck orders

What the Stuck section is counting

Replacement orders

What drives the replacement rate