> ## Documentation Index
> Fetch the complete documentation index at: https://docs.byblend.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is my order stuck, and what do I do about it?

> An order in exception status is blocked by something — a missing prescription, an expired prescriber license, missing patient ID. Most clear automatically once the data arrives, and the order returns to where it was in the queue.

An order enters `exception` status — "stuck" — when something blocks fulfillment. It steps out of the queue and returns to exactly where it was once the blocker clears. It is not cancelled, and its place in line is preserved.

Most stuck reasons resolve **automatically**. If the blocker is missing data, supplying that data is the entire fix; Blend re-evaluates and releases the order without anyone clicking anything.

## Find your stuck orders

```bash theme={null}
curl "https://api.byblend.com/api/v1/orders?status=exception&page_size=200" \
  -H "Authorization: Bearer {access_token}"
```

## Reasons that clear themselves

| Blocker                                 | What clears it                           |
| --------------------------------------- | ---------------------------------------- |
| Missing prescription                    | The prescription arrives and matches     |
| Prescription expired or out of fills    | A new prescription arrives               |
| Prescriber license expired or missing   | The license is updated in Blend          |
| Missing patient driver's license or SSN | The value is added to the patient record |

<Note>
  You don't need to ask for a re-check. Blend re-evaluates these conditions on its own and releases the order. Supplying the data **is** the action.
</Note>

## Reasons that need a decision

Some exceptions are clinical or commercial judgments rather than missing fields — a possible duplicate order, a refill arriving earlier than the patient's supply should allow, a product that couldn't be matched. These are worked by pharmacy staff in the Blend Dashboard, and often need a conversation with you.

<Note>
  In the Blend Dashboard, stuck orders have their own queue with the reason and any staff commentary attached. For non-technical team members that's the place to work from; comments on the order are the fastest route to a Blend pharmacist.
</Note>

<CardGroup cols={2}>
  <Card title="Get orders" icon="triangle-exclamation" href="/api-reference/orders/get-orders">
    `status=exception`
  </Card>

  <Card title="Get an order's status history" icon="clock-rotate-left" href="/api-reference/orders/get-an-orders-status-history">
    When it stuck and when it cleared
  </Card>

  <Card title="Get prescriptions" icon="prescription" href="/api-reference/prescriptions/get-prescriptions">
    Find unmatched prescriptions
  </Card>

  <Card title="Order statuses" icon="list-check" href="/guides/order-statuses">
    What `exception` means in context
  </Card>
</CardGroup>